Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We provide DHL Shipping for all the world exept italy

And we provide Bartolini for Italy

How Long Will it Take To Get My Package?

Delivery time may vary depending on your method of payment and contact details provided. To ensure the fastest possible delivery time it is important that you provide correct and as much contact information as possible when placing your order. The delivery time is a combination of Order Processing, Payent Confirmatio, Verification, Dispatch, and Shipping Times.

The estimated delivery time is about 3-7 working days

 Which payment method do you accept?

We do accept Visa / MasterCard / PayPal and Direct Deposit

 

Do I Need A Account To Place Order?

Yes you can register an account here:

 

PRIVACY POLICY

The Customers can see our privacy policy here

GDPR – Request personal data

The Customers can request personal data here

RETURN POLICY

The Customer has the right to return products purchased from the Vendor for a complete refund, with no charge or penalty and with no questions asked, within ten (10) days of receipt of the goods purchased through www.markstore.it. It is not possible to replace a product with another of a different model/style.

All claims must be submitted to the Vendor through the electronic form available on www.markstore.it. At the end of the claim procedure, the website will release a return claim number that must be included in every correspondence or communication with www.markstore.it.

The product must be returned within ten (10) days of its initial receipt and must be consigned to the shipping forwarder within the above-mentioned time.

Shipping costs for the return of goods are at the Customer’s expense.

In addition to the above mentioned terms, the right to return will be honored only if the following conditions are met:

  1. The claim form must be correctly filled out and transmitted to the Vendor via the electronic form on the website within ten (10) days of the receipt of the goods;
  2. The product/s must not be used, worn, washed or damaged;
  3. The ID tag must be still attached to the product, as it is a fundamental part of the product;
  4. Goods to be returned must be returned to the Vendor in a single shipment. The Vendor reserves the right to refuse goods that are part of the same order but returned and shipped separately;
  5. Goods must be consigned to the shipping forwarder within ten (10) days of the date the Customer received the goods.

If all the above-mentioned terms and conditions are met, the Vendor will reimburse the Customer for the amount already collected for the purchase of the product/s.

Refunds will be reimbursed in the shortest possible time, within thirty (30) days of the date that the returned goods are received by our warehouse. The Vendor will initiate the reimbursement process once it has been verified that the returned products meet all the return terms and conditions as above-mentioned.

In cases where the above-mentioned terms and conditions are not met, the Customer will have NO ENTITLEMENT to be reimbursed; however, the Customer shall be given the option to receive back, at his or her own expense, the products in the exact condition in which they were returned to the Vendor. If this option is not exercised, the Vendor shall have the right to retain the products in addition to the sum already paid by the Customer for their purchase.

In cases where the person who paid for the purchase and the recipient indicated on the order form are not the same person, if the product is returned for refund, reimbursement will be released to the person who actually made the payment.

 

Some Suggestions:

 

Carefully package the goods

We strongly recommend using the original packaging that was used to send you the goods, and please take care to seal the package in the best way possible and carefully include the addresses of both sender and recipient.

 

Deliver the parcel

Deliver your parcel by using a shipping forwarder/courier of your choice to:

Parsek s.r.l.
Via Po, 52
66020 San Giovanni Teatino (Chieti)

ITALY

In cases of return

 

Verify the delivery of your parcel

By using a parcel tracking service, offered by the majority of forwarders worldwide, you can check to see if the parcel you delivered has safely arrived to our warehouse. We remind you that you are solely responsible for loss or damage of the parcel, and we are not able to issue any refunds for  products that do not make it back to our warehouse.

OUR SALES POLICY

The “Vendor” (Parsek Srl) offers its products for sale online at www.markstore.it, conducting e-commerce business with its end users called “Customers.”

The Customer is any person who is actually making purchases on www.markstore.it.

In cases where the Customer personally has a VAT number, they are kindly asked to not purchase through the website, but instead to get in touch directly with Parsek srl using the phone numbers or  other contact information listed on the Contacts page.

The sales offer, the placement and acceptance of purchase orders of products, and the transaction between the Customer and the Vendor (Parsek srl) on markstore.it is exclusively subject to the general sales conditions detailed on this page.

The general sales conditions do not in any way apply to the supply of services or the sale of products by parties, other than the Vendor (Parsek srl), that may be mentioned on markstore.it or featured in links, banners or other hypertext links. Please note that the Vendor (Parsek srl) is not liable for the supply of services or sales made by third parties, or for the fulfillment of e-commerce transactions between the users of markstore.it and third parties. 

HOW TO COMPLETE A TRANSACTION WITH MARKSTORE

To complete a sales transaction on markstore.it, it is necessary to fill out an electronic order form on the website, and submit it as per the instructions provided.

The order form includes information regarding the products purchased, price, chosen payment method, and shipping costs.

The contract is considered to be completed when the Vendor has received your order form and verified that the data included is correct, and that payment has been made according to the procedure detailed on the website.

The Vendor will not accept orders that are incomplete or incorrect, or that are not accompanied by sufficient guarantees of credit, or in cases where the products ordered by the Customer are unavailable.

By electronically submitting the order, the Customer automatically accepts the general sales conditions without exception, as presented in this document by the Vendor.

If you do not agree to the general sales conditions as presented, you are asked to refrain from submitting any order on markstore.it.

Features of the products are described on the product spec sheets on markstore.it. Images, pictures and colors may differ from the actual products offered by www.markstore.it, due to possible inaccuracies of the Internet browser and computer screen used by the Customer.

Product prices are subject to change without notice.

All products offered feature an ID tag, which is integral to the product and must never be removed.

In cases where the Consumer chooses to exercise his or her rights related to the Return Policy, the Vendor may not accept the return of products that have the ID tag removed, or that have been altered or damaged in any way.

PAYMENTS

The website offers the options of paying by bank transfer, credit card or PayPal. The order form details the payment procedure for products and applicable shipping costs.

BANK TRANSFER

When bank transfer is chosen as the payment method, the order will be processed only upon receipt of confirmation from our bank that the transaction has been successful.

Payment must be complete within 7 days of the order date. After this period, the order will be automatically nullified. The availability of products can only be verified once the payment has been credited to our bank account.

Bank transfers must be addressed to:

PARSEK S.r.l.
Via Po, 52
SAN GIOVANNI TEATINO (CH) – ITALY
VAT: 01927720696

Bank details:

UNICREDIT S.p.A.

Filiale Operativa Centro Italia Large

Largo Angelo Fochetti, 16

00154  Roma

 

Codice Abi : 02008

Codice Cab : 05346

C/C : 000010896987

IBAN : IT 70 E 02008 05346 000010896987

SWIFT / BIC : UNCRITMMOCI

CREDIT CARD

In cases where payment is made by credit card, the financial information (i.e. credit/debit card number and expiration date) is forwarded using encryption protocol to Banca Sella or other banks offering such remote electronic payment services, and are not visible or accessible to any third party. The credit card information will never be used by the Vendor except to complete the procedure related to your purchase, and to issue related reimbursement in cases of product return, and in cases where it is necessary to prevent fraud or any criminal act on markstore.it, or to inform police agencies regarding any such acts. The price for the purchase of the products and applicable shipment/delivery costs, as indicated on the order form, will be charged to your account only after the order is confirmed.

PAYPAL

If PayPal is selected as the payment method, you will be redirected to PayPal web page where you will be asked to login with your email and password to process the payment.

Your financial data will not be shared with markstore.it, but will be handled by PayPal directly.

In the case of order cancellation or refusal by markstore.it, the full amount will be reimbursed to your PayPal account.

markstore.it will not be liable for any delays or damages occurring during the reimbursement process.