The Customer has the right to return products purchased from the Vendor for a complete refund, with no charge or penalty and with no questions asked, within ten (10) days of receipt of the goods purchased through www.markstore.it. It is not possible to replace a product with another of a different model/style.
All claims must be submitted to the Vendor through the electronic form available on www.markstore.it. At the end of the claim procedure, the website will release a return claim number that must be included in every correspondence or communication with www.markstore.it.
The product must be returned within ten (10) days of its initial receipt and must be consigned to the shipping forwarder within the above-mentioned time.
Shipping costs for the return of goods are at the Customer’s expense.
In addition to the above mentioned terms, the right to return will be honored only if the following conditions are met:
- The claim form must be correctly filled out and transmitted to the Vendor via the electronic form on the website within ten (10) days of the receipt of the goods;
- The product/s must not be used, worn, washed or damaged;
- The ID tag must be still attached to the product, as it is a fundamental part of the product;
- Goods to be returned must be returned to the Vendor in a single shipment. The Vendor reserves the right to refuse goods that are part of the same order but returned and shipped separately;
- Goods must be consigned to the shipping forwarder within ten (10) days of the date the Customer received the goods.
If all the above-mentioned terms and conditions are met, the Vendor will reimburse the Customer for the amount already collected for the purchase of the product/s.
Refunds will be reimbursed in the shortest possible time, within thirty (30) days of the date that the returned goods are received by our warehouse. The Vendor will initiate the reimbursement process once it has been verified that the returned products meet all the return terms and conditions as above-mentioned.
In cases where the above-mentioned terms and conditions are not met, the Customer will have NO ENTITLEMENT to be reimbursed; however, the Customer shall be given the option to receive back, at his or her own expense, the products in the exact condition in which they were returned to the Vendor. If this option is not exercised, the Vendor shall have the right to retain the products in addition to the sum already paid by the Customer for their purchase.
In cases where the person who paid for the purchase and the recipient indicated on the order form are not the same person, if the product is returned for refund, reimbursement will be released to the person who actually made the payment.
Carefully package the goods
We strongly recommend using the original packaging that was used to send you the goods, and please take care to seal the package in the best way possible and carefully include the addresses of both sender and recipient.
Deliver the parcel
Deliver your parcel by using a shipping forwarder/courier of your choice to:
Via Po, 52
66020 San Giovanni Teatino (Chieti)
In cases of return
Verify the delivery of your parcel
By using a parcel tracking service, offered by the majority of forwarders worldwide, you can check to see if the parcel you delivered has safely arrived to our warehouse. We remind you that you are solely responsible for loss or damage of the parcel, and we are not able to issue any refunds for products that do not make it back to our warehouse.